Terms and conditions

These Terms and Conditions govern access to and use of the Grailbet Casino online casino and related services. By registering, depositing, playing or otherwise using the services you accept and agree to be bound by these Terms. Please read them carefully. For support or enquiries contact [email protected].

1. Legal Status

1.1 License Number: License No. GL-2026-017 issued to Grail Technologies Ltd.

1.2 Issuing Authority: The licence was issued by the Anjouan Gaming Commission (Commission des Jeux d’Anjouan), the authority responsible for remote gambling oversight and compliance audits for offshore operators.

1.3 Jurisdiction: Grailbet Casino operates under the jurisdiction of Anjouan in the Union of Comoros. Services are provided from that jurisdiction to eligible players in permitted territories.

1.4 Allowed to Operate in Canada: Grailbet Casino accepts players from Canada under its offshore Anjouan licence. The platform supports CAD and commonly used Canadian payment methods such as Interac, Visa and Mastercard, unless local law or individual account verification restricts access.

2. Registration and Login Process

2.1 Step-by-Step Process: To open an account with Grailbet Casino, (a) visit the site or app and select “Sign Up”; (b) provide an email address and create a password; (c) select currency (CAD recommended for Canadian players) and country of residence; (d) enter full name, date of birth, address and phone number; (e) accept these Terms and the Privacy Policy and confirm you meet the minimum legal age in your jurisdiction; (f) verify your email using the activation link; (g) log in and optionally enable two‑factor authentication or biometric login where available; and (h) make a deposit via a supported payment method to begin play.

2.2 Is KYC/ID Verification Required: Yes. Identity and ownership verification (KYC) is required before full account functionality and withdrawals in certain circumstances. Documents commonly requested include a government‑issued photo ID (passport or driver’s licence), a recent proof of address, and evidence of ownership for any payment method used.

2.3 Time to Activate Account: Account access is available immediately after email confirmation. Withdrawal privileges requiring KYC are typically granted once documents are reviewed, normally within 24–48 hours after submission, subject to verification workload and additional checks.

2.4 Terms of registrations (minimum age, one account per user, and restricted countries): Minimum age to register is normally 18, and players must also observe any higher minimum gambling age set by their local or provincial law. Only one account per individual, household and email address is permitted. Duplicate accounts may be closed and any funds forfeited. Grailbet Casino blocks access from certain restricted jurisdictions; examples of jurisdictions commonly restricted include Australia, Austria, Belarus, Comoros, Cuba, DPRK, France, Germany, Vatican City, Iran, Israel, Myanmar, Netherlands, Russia, Spain, Syria, United Kingdom, United States, Venezuela and other jurisdictions as stated in the platform’s restricted country list. Eligibility is subject to change and final determination is made during registration and verification.

3. Games and Software Providers

3.1 Top Games: The platform offers a range of popular slot titles such as Sweet Bonanza, Gates of Olympus and Book of Dead, as well as crash‑style games including Aviator and JetX, plus standard table games including blackjack and roulette.

3.2 Software Providers: Games are supplied by a mix of well‑known and specialist studios, including Pragmatic Play, Play’n GO, Evolution, NetEnt, BGaming, Hacksaw Gaming and Spribe. Individual providers’ games may be subject to their own certifications and audit regimes.

3.3 Total Game Count: The lobby comprises over 2,000 games spanning multiple genres and formats.

3.4 Game Categories: Main categories include Slots, Jackpots, Table Games (blackjack, roulette, baccarat, poker), Live Casino, Video Poker, Bingo and Keno, Crash and Instant Win games, and Scratch Cards. Games are available on desktop and mobile devices subject to device compatibility.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins): The standard welcome offer provides a 100% match up to 1,000 CAD plus between 50 and 175 free spins on selected slots. The minimum qualifying first deposit is 20 CAD. Wagering requirements for the bonus are commonly 30x the bonus amount unless otherwise stated.

4.2 Welcome offers specific to Canada: Canadian players are eligible for the same welcome package denominated in CAD. Applicable payment methods such as Interac are supported when allowed by the promotion terms.

4.3 Process of activation for Welcome Bonus: To activate a welcome bonus, register and log in, go to the Deposit or Promotions page, select CAD as your currency, select a qualifying payment method, enter any required promo code (e.g., GRAIL100) or opt in where prompted, and make the minimum qualifying deposit. Bonus funds and free spins are credited in accordance with the promotion rules.

4.4 Wagering Requirements: Standard wagering is 30x the bonus amount. Certain promotions may apply wagering to the combined deposit and bonus (e.g., 30xB+D). Game contribution rates vary; slots typically contribute 100% while live casino and many table games contribute less or are excluded. Maximum conversion from bonus funds to withdrawable balance may be capped as set out in the specific promotion.

4.5 Time Limits: Bonus funds and wagering must be completed within the timeframe stated in the promotion (commonly 7–14 days). Free spins, unless otherwise specified, are usually valid for a short period (commonly 24 hours) after being credited. Cashback and recurring offers are applied according to their stated schedules.

4.6 Recurring Promotions: The platform runs recurring promotions such as weekly cashback, reload bonuses and slot tournaments. Details, eligibility and availability vary by campaign and are governed by the specific promotion terms.

4.7 Cashback Offers: Weekly cashback is typically around 10% of net eligible losses on specified games. Cashback may carry minimal wagering (for example 1x) or no wagering, depending on the promotion terms, and may require opt‑in and minimum activity.

4.8 Reload Bonuses (list any available): Reload promotions may include offers such as 50% up to 300 CAD on weekend deposits or 25% up to 200 CAD midweek, subject to minimum deposit amounts and wagering requirements stated in the promotion.

4.9 Free Spins Bonuses: Free spin offers are applied to designated titles and credited at a specified value per spin (commonly around 0.10 CAD). Winnings from free spins are subject to wagering and maximum cashout limits as specified by the promotion.

4.10 General Bonus Terms and Conditions: All promotions are subject to full bonus terms. Bonus abuse, collusion, bonus hunting, use of multiple accounts or exploitation of software loopholes may result in forfeiture of bonuses and winnings, account suspension or closure. A maximum bet restriction typically applies while wagering with bonus funds. Deposits via certain payment methods or crypto may be excluded or have special conditions. Real money bets are applied before bonus funds unless the promotion specifies otherwise. Cancelling an active bonus will usually forfeit remaining bonus funds and associated winnings.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards: Grailbet Casino does not currently publish a formal tiered VIP or points‑based loyalty programme with named levels such as Bronze, Silver or Gold.

5.2 How to Qualify: No public qualification criteria (deposit thresholds or invitation protocols) for a formal VIP scheme are published at this time.

5.3 Loyalty Program Description: The platform focuses on standard public promotions and cashback rather than a publicly documented points‑based loyalty programme. Any private or invitation‑only privileges may be offered at the operator’s discretion and communicated directly to eligible players.

5.4 Loyalty Program Rules: There are no publicly published rules for a points or tiered loyalty system; where bespoke VIP arrangements exist they will be governed by separate terms provided to the affected players.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees): Supported deposit methods include Interac, Visa, Mastercard, Apple Pay, Google Pay, Binance Pay and multiple cryptocurrencies such as BTC, ETH, LTC, DOGE, TRX, USDT, BNB and USDC. The minimum deposit is typically 15 CAD or equivalent. Maximum deposit amounts vary by payment method and account status. Card, e‑wallet and crypto deposits are normally processed instantly. The operator does not generally charge deposit fees, though third‑party providers may apply fees.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees): Withdrawals may be made to crypto wallets (BTC, ETH, LTC, DOGE, TRX, USDT, BNB, USDC), bank cards and, where available, Interac for Canadian players. The minimum withdrawal is commonly 10 CAD or equivalent. Standard monthly withdrawal limits are approximately 20,000 CAD for standard accounts; higher limits may be available after enhanced verification. Withdrawal processing after approval typically takes 0–24 hours for crypto and 3–5 business days for card/e‑wallet transfers. The operator does not usually charge withdrawal fees; network or banking fees imposed by third parties may apply.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions): Bonus offers are governed by specific terms which include wagering requirements, game contribution percentages and maximum bet limits while wagering. Breach of promotional conditions may void bonuses and winnings.

7.2 Deposit Limits: Players may set personal deposit limits (daily, weekly or monthly) via account settings or by contacting support. Platform‑level default limits may apply to new accounts and may be adjusted following KYC and risk assessment.

7.3 Withdrawal Limits: Standard withdrawal caps are approximately 20,000 CAD per month. Per‑transaction limits depend on chosen payment method. Large withdrawals may be split or subject to enhanced verification procedures.

7.4 Account Restrictions: Grailbet Casino may restrict, suspend or close accounts where required by law or if there are reasonable grounds to suspect fraud, money laundering, bonus abuse, identity mismatch or other breaches of these Terms. Accounts from restricted jurisdictions will be blocked. Inactive accounts may be subject to terms included in the platform’s inactivity policy.

7.5 Limitation of Liability: To the maximum extent permitted by applicable law, the operator and its officers, directors, employees and agents will not be liable for indirect, incidental, consequential or punitive damages arising from access to or use of the services, game downtime, errors, omissions or third‑party actions. Liability for direct losses is limited to the value of the user’s account balance at the time of the claim, except where liability cannot be limited by law.

7.6 Intellectual Property: All software, content, trademarks and materials on the platform are the property of the operator or its licensors. Users are granted a limited, non‑exclusive, non-transferable licence to access and use the services for personal, non-commercial purposes only.

7.7 Privacy and Personal Data: The operator collects and processes personal data necessary for registration, KYC, payments and regulatory compliance. Personal data is handled in accordance with the operator’s Privacy Policy. By using the services you consent to the processing of your data for those purposes.

7.8 Complaints and Dispute Resolution: Complaints should be submitted to support via the contact channels. The operator will investigate and aim to resolve disputes promptly. Where applicable, the issuing authority’s dispute procedures may be engaged for eligible complaints under their remit.

7.9 Amendments and Governing Law: The operator may amend these Terms by notice to users. Continued use after changes are posted constitutes acceptance. These Terms are governed by the laws applicable to the operator’s jurisdiction and any disputes will be governed by those laws, subject to mandatory consumer protections where applicable.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android): Grailbet Casino provides dedicated mobile applications for Android and iOS where permitted and a mobile web interface for access via standard mobile browsers. App availability depends on regional app store policies.

8.2 Mobile Browser Optimization: The site uses responsive HTML5 design to adapt to smartphones and tablets, maintaining lobby filters, search and cashier functionality in mobile browsers.

8.3 User Experience and Speed on Mobile: The mobile experience utilises a tiled lobby and persistent navigation to provide efficient access to games, account and cashier. Games load optimally over standard 4G/5G or Wi‑Fi connections; live streams adjust quality dynamically to network conditions.

8.4 Process of registration on mobile: Registration on mobile follows the same steps as desktop: open the app or site, tap “Sign Up”, complete the registration form, confirm email via activation link, enable optional biometric login if available, and make a deposit through the mobile cashier to begin play.

9. Security and Fair Play

9.1 SSL & Encryption Standards: Communications between users and the platform are protected by industry standard encryption technologies such as TLS (commonly TLS 1.2 or higher) provided by recognised certificate authorities. Encryption applies to registration, login and payment processes to mitigate data interception risks.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs): Grailbet Casino’s overall platform may not hold a consolidated certification from every independent testing body. Fairness of games is supported by the certification and audits of individual game providers, which are commonly audited under recognised regulator standards. Game integrity and payout behaviour are governed by those providers’ RNG certifications.

9.3 Customer Support (Channels, Response Time): Customer support is available via live chat and email at [email protected]. Live chat response times are typically within minutes for standard enquiries; email responses may take several hours up to one business day depending on inquiry complexity.

9.4 Support Availability (Hours, Languages): Core support is generally available 24/7 for payment and account issues. Language support includes English and several additional languages such as Spanish, Turkish, Portuguese, French, Danish, Italian, Chinese and Korean, subject to shift coverage.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion): Grailbet Casino provides responsible gambling tools including configurable deposit limits (daily, weekly, monthly), loss limits, session timers, reality checks and self‑exclusion options ranging from short time‑outs to permanent exclusion. These tools are accessible in account settings or via support.

10.2 Links to Support Organizations: The platform’s responsible gambling resources reference external help organisations. Canadian players should consult provincial support services and national helplines or comparable organisations such as ConnexOntario and other local problem gambling networks for assistance and counselling.

11. Advantages and Disadvantages

11.1 Pros: Grailbet Casino offers offshore access for Canadian players including CAD support and multiple payment options such as Interac and crypto. The platform features an extensive game library of over 2,000 titles, mobile apps, weekly cashback and fast crypto withdrawals, supported by 24/7 multilingual support.

11.2 Cons: The platform may not hold a consolidated fair‑play certification from bodies such as eCOGRA or iTech Labs; fairness is dependent on the certifications of individual game providers. There is no publicly documented, tiered VIP programme. As an offshore operator under an Anjouan licence, regulatory protections differ from Canadian provincial licences and local consumer protections may not apply.

12. General Casino Information

12.1 Year Founded: Grailbet Casino launched on or around June 5, 2026.

12.2 Operator/Parent Company: Grailbet Casino is operated by Grail Technologies Ltd.

12.3 Supported Languages: The platform’s interface and support services are provided in English, Spanish, Turkish, Portuguese, French, Danish, Italian, Chinese and Korean, subject to availability.

12.4 Accepted Countries: Grailbet Casino accepts players from a range of jurisdictions where offshore online gambling is permitted. Acceptance is subject to the platform’s verification and the player’s local law. It is the user’s responsibility to ensure that participation is lawful in their place of residence.

12.5 Restricted Countries: The platform blocks or restricts access from certain jurisdictions. Examples of restricted or blocked jurisdictions include Australia, Austria, Belarus, Comoros, Cuba, Democratic People’s Republic of Korea, France, Germany, Vatican City, Iran, Israel, Myanmar, Netherlands, Russian Federation, Spain, Syria, United Kingdom, United States and Venezuela. The restricted list may be updated and final determination is made at registration and verification.

12.6 Short brand description: Grailbet Casino is an online casino and sportsbook combining fiat and cryptocurrency payments, a broad selection of slots and live dealer games, and a promotions programme centred on welcome offers and cashback. The platform operates under an offshore Anjouan licence and offers services to eligible international players, including those in Canada, subject to these Terms and applicable law.

Contact: For account, security or complaints enquiries, email [email protected].