About us

Welcome to Grailbet Casino. We provide an international online casino experience with both fiat and crypto payment options, a broad game selection, and player-focused support. Below you’ll find clear information about who we are, how to get started, and the rules that govern play with us.

Legal Status

We operate under License No. GL-2026-017, issued to Grail Technologies Ltd. under the Grailbet brand by the Commission des Jeux d’Anjouan (Anjouan Gaming Commission). Our services are offered under the jurisdiction of Anjouan in the Union of Comoros.

We accept players from many countries where offshore gambling is permitted. Canadian players are accepted, and you can use CAD and common Canadian payment methods such as Interac and major cards.

Registration and Login Process

Signing up is straightforward. You can complete registration on desktop or mobile and access your account immediately after email confirmation. Full withdrawal privileges may require KYC verification.

1. Visit the site or app and click “Sign Up”.
2. Enter your email, create a password, choose currency (CAD recommended), and select your country.
3. Provide personal details (full name, date of birth, address, phone).
4. Accept Terms & Conditions and confirm you meet the legal age in your province.
5. Verify your email via the activation link and log in.
6. Optionally enable two‑factor authentication for extra security.
7. Make your first deposit using Interac, Visa, Mastercard, or supported crypto to start playing.

KYC is required: you may be asked to submit an ID (passport or driver’s licence), proof of address, and proof of payment method ownership before larger withdrawals or when compliance checks are triggered. Document checks are typically completed within 24–48 hours after upload, though times can vary.

We allow one account per person, household, and email. Minimum age is generally 18+, subject to your provincial gambling age.

Games and Software Providers

Our lobby includes over 2,000 games spanning slots, table games, live dealer, crash games, video poker, bingo, keno, and scratch cards. Popular slot titles in our selection include Sweet Bonanza, Gates of Olympus, and Book of Dead, and we offer crash-style games such as Aviator and JetX alongside classics like blackjack and roulette.

We feature games from major providers including Pragmatic Play, Play’n GO, Evolution, NetEnt, BGaming, Hacksaw Gaming, and Spribe. Many partner studios are audited under recognised regulator standards.

Bonuses and Promotions

We offer a standard welcome package and recurring promotions to keep play rewarding. Typical welcome terms and recurring deals are outlined below so you know what to expect.

Welcome offer (standard): 100% match up to 1,000 CAD plus 50–175 free spins on selected slots with a minimum first deposit of 20 CAD. Wagering is typically 30x the bonus amount; free spins are credited at roughly 0.10 CAD per spin.

Activation steps for the welcome bonus:

1. Register and log in.
2. Go to the Deposit or Promotions page and choose CAD.
3. Select a qualifying payment method and enter any displayed promo code if required.
4. Make a minimum deposit of 20 CAD — bonus funds and free spins are credited as stated.

Wagering requirements are commonly 30x the bonus (sometimes 30x deposit + bonus depending on the campaign). Slots typically contribute 100% to wagering; live casino and many table games contribute less or are excluded. Maximum conversion caps and expiry windows (usually 7–14 days for wagering) may apply. Free spins often expire within 24 hours of being credited.

Recurring promotions include weekly cashback (around 10% on net losses), reload bonuses, and slot tournaments. Cashback is usually credited weekly and may carry minimal wagering or none, depending on the promo terms. Bonus abuse can result in confiscation of funds and account closure.

VIP and Loyalty Program

We do not currently run a formal, publicly described VIP tier system. Instead, we focus on frequent promotions, cashback offers, and tailored treatment through direct account support where appropriate. Any private VIP arrangements would be handled by our support team and are not documented as a public tiered program.

Payment Methods and Banking Terms

We accept a wide range of payment options, including Interac, Visa, Mastercard, Apple Pay, Google Pay, Binance Pay, and multiple cryptocurrencies (BTC, ETH, LTC, DOGE, TRX, USDT, BNB, USDC).

Minimum deposit is typically 15 CAD or equivalent. Deposits are generally instant for cards, e‑wallets, and crypto; Interac may take slightly longer. We do not normally charge deposit fees, though your payment provider might.

Withdrawals are available via crypto wallets, bank cards, and sometimes Interac for Canadian players. Minimum withdrawal is usually 10 CAD. Standard monthly withdrawal limits are around 20,000 CAD for regular accounts; higher limits may be available after verification. Crypto withdrawals often arrive within 0–24 hours after approval; card and e‑wallet payouts can take several business days. Network or banking fees from third parties may apply.

Key Terms and Conditions

Bonus wagering and game restrictions are part of our terms: typical wagering is 30x the bonus amount, with maximum bet limits during wagering (for example, 5 CAD per round) to prevent abusive play. Certain games — including many live tables, progressive jackpots, and specific high‑RTP slots — may be excluded or contribute less to wagering.

We provide responsible gambling tools and personal deposit limits. Accounts may be suspended or closed for suspected fraud, money laundering, or bonus abuse. Inactive accounts may be subject to conditions described in our full terms and conditions.

Mobile and Technical Features

We offer mobile apps for Android and iOS as well as a mobile‑responsive website. The design adapts across devices and supports search, filters, lobby navigation, and cashier functionality.

Registration, login, and deposits can all be completed on mobile. We support biometric login where the device allows it. Live dealer streams and games are optimised for smooth play on modern 4G/5G connections.

Security and Fair Play

We use industry-standard SSL/TLS encryption to protect your data across registration, login, and cashier operations. Game fairness relies on the RNGs and auditing of our software partners, many of which are certified under recognised regulator frameworks. We do not currently hold a separate casino-level certification from independent test labs such as eCOGRA or iTech Labs.

Customer support is available via live chat and email. Live chat typically responds within minutes; email responses can take several hours to a business day depending on volume. Support is offered in multiple languages at different shifts.

Responsible Gambling Features

We provide configurable deposit limits (daily, weekly, monthly), loss limits, session timers, reality checks, and self‑exclusion options ranging from short timeouts to permanent exclusion. These tools are available within account settings or via support.

We also point players to external support services for problem gambling; Canadian players can access local provincial services and international helplines as needed.

Advantages and Disadvantages

Pros: You can play with CAD, use Interac and crypto, access a broad library of games (2,000+ titles), benefit from generous welcome bonuses and weekly cashback, and enjoy fast crypto withdrawals and 24/7 multilingual support.

Cons: We operate under an offshore Anjouan licence rather than Canadian provincial regulation, which affects local consumer protections. We do not currently hold a unified casino-level audit from bodies like eCOGRA or iTech Labs, and there is no publicly documented VIP tier system.

General Information

We launched on June 5, 2026, and are operated under the Grailbet brand structure by Grail Technologies Ltd. Our platform supports multiple languages, including English, Spanish, Turkish, Portuguese, French, Danish, Italian, Chinese, and Korean.

Please ensure online gambling is permitted in your jurisdiction before registering. Restricted countries include Australia, Austria, Belarus, Comoros, Cuba, DPRK, France, Germany, Vatican City, Iran, Israel, Myanmar, Netherlands, Russia, Spain, Syria, United Kingdom, United States, Venezuela, and others. Canada is accepted.

Contact Us

If you need help or have questions, reach out to us at [email protected]. Our support team is available via live chat and email to assist with account, payments, and responsible gambling queries.